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Title
Text copied to clipboard!Dental Front Office Coordinator
Description
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We are looking for a Dental Front Office Coordinator to join our team and ensure the smooth operation of our dental practice. This role is pivotal in creating a welcoming environment for patients while managing administrative tasks to support the dental team. The ideal candidate will be organized, detail-oriented, and possess excellent communication skills. As the first point of contact for patients, you will play a crucial role in shaping their experience and ensuring they feel comfortable and cared for. Your responsibilities will include scheduling appointments, managing patient records, handling insurance claims, and coordinating with the dental team to ensure seamless operations. This position requires a proactive individual who can multitask effectively and maintain a professional demeanor in a fast-paced environment. If you are passionate about providing exceptional customer service and have a knack for organization, we encourage you to apply. Join us in delivering outstanding dental care and making a positive impact on our patients' lives.
Responsibilities
Text copied to clipboard!- Greet and assist patients as they arrive at the dental office.
- Schedule and confirm patient appointments efficiently.
- Manage patient records and ensure their confidentiality.
- Handle insurance claims and verify patient coverage.
- Coordinate with the dental team to ensure smooth operations.
- Answer phone calls and respond to patient inquiries.
- Process payments and maintain accurate financial records.
- Ensure the front office is clean, organized, and welcoming.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional education is a plus.
- Previous experience in a dental or medical office preferred.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in dental software and office tools.
- Knowledge of insurance processes and billing.
- Ability to maintain professionalism under pressure.
- Attention to detail and a customer-focused attitude.
Potential interview questions
Text copied to clipboard!- Can you describe your experience working in a dental or medical office?
- How do you handle a situation where a patient is upset or dissatisfied?
- What strategies do you use to stay organized in a busy environment?
- Are you familiar with dental software and insurance billing processes?
- How do you ensure patient confidentiality and data security?
